Support
Mfadhili | Crowdfunding Platform
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At Mfadhili, we’re committed to providing the best possible experience for our users. Whether you're a campaign organizer or a donor, our support team is here to assist you every step of the way.
Need Help?
We understand that you may have questions or run into challenges while using our platform. That’s why we’ve made it easy to get the support you need:- FAQs: Visit our frequently asked questions page for quick answers to common inquiries.
- Live Chat: Chat with one of our support representatives for real-time assistance.
- Email Support: For detailed questions or concerns, reach us at support@mfadhili.africa. We aim to respond within 24 hours.
- Phone Support: Call us at 0758424283 for urgent issues.
If you need help creating, managing, or promoting your campaign, our team is here to guide you. We can assist with:- Setting up your campaign page
- Payment integration support
- Troubleshooting donation issues
- Tips for marketing your campaign effectively
If you experience any issues with donations, payments, or receiving updates from a campaign, we’re here to help. We provide assistance with:- Payment processing (Mpesa, Paystack, Stripe)
- Refund requests (if applicable)
- Ensuring you receive your rewards or updates from campaigns
If you're facing any technical issues with the platform, please contact us at techsupport@mfadhili.africa. Our team will help resolve any bugs or technical difficulties as quickly as possible.
Your Feedback Matters
We value your feedback and constantly strive to improve the Mfadhili platform. If you have suggestions or ideas, feel free to share them with us at feedback@mfadhili.africa.